Terms and Conditions – Leadership Coaching Services (UK)

1. Introduction

Welcome to [Your Website Name]. These Terms and Conditions (“Terms”) govern your use of this website and the leadership coaching services provided by [Your Name / Company Name] (“we”, “us”, or “our”).

By accessing this website or purchasing our services, you agree to be bound by these Terms. If you do not agree, please do not use this website or our services.

2. Services Provided

We provide leadership coaching services, which may include one-to-one coaching, group coaching, workshops, and digital resources.

All services are provided for personal and professional development purposes only and do not constitute medical, psychological, legal, or financial advice.

3. Eligibility

By using our website or booking services, you confirm that:

  • You are at least 18 years of age

  • You have the legal capacity to enter into a binding contract

4. Booking and Payment

  • All sessions must be booked in advance

  • Payment must be made in full prior to delivery unless otherwise agreed in writing

  • All prices are listed in GBP (£) and are inclusive/exclusive of VAT (delete as appropriate)

  • We reserve the right to change pricing at any time

5. Consumer Rights (UK)

If you are purchasing as a consumer, you may have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • You may have a 14-day cooling-off period from the date of purchase

  • By booking a session within this 14-day period, you expressly agree that the service may begin before the end of the cancellation period

  • If services are delivered within this period, you may lose your right to cancel

6. Cancellation and Rescheduling

  • You may reschedule with at least 24 hours’ notice

  • Cancellations with less than 24 hours’ notice may not be refunded

  • Missed sessions are non-refundable

We reserve the right to reschedule sessions in the event of illness or unforeseen circumstances.

7. Refund Policy

  • Refunds are considered on a case-by-case basis

  • No refunds will be issued for completed sessions

  • Any refunds for coaching packages are at our discretion

8. Client Responsibilities

You acknowledge and agree that:

  • Coaching is a collaborative process and outcomes are not guaranteed

  • You are responsible for your own decisions, actions, and results

  • You will engage honestly and actively in the coaching process

9. Confidentiality

We will keep all information shared during coaching sessions confidential, except:

  • Where disclosure is required by law

  • Where there is a risk of harm to yourself or others

10. Intellectual Property

All content on this website and provided during coaching (including frameworks, materials, and resources) remains our intellectual property.

You may not reproduce, distribute, or use such content for commercial purposes without prior written consent.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any other liability which cannot be excluded under English law

Subject to the above, we shall not be liable for:

  • Indirect or consequential losses

  • Loss of business, income, or profits

  • Decisions made based on coaching sessions

12. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorised access to systems

  • Interfere with the proper working of the website

13. Third-Party Links

We may include links to third-party websites. We are not responsible for their content or practices.

14. Termination

We reserve the right to suspend or terminate services if:

  • You breach these Terms

  • Your behaviour is inappropriate, abusive, or disruptive

15. Data Protection

We process personal data in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for more information.

16. Changes to Terms

We may update these Terms at any time. Continued use of our website or services indicates acceptance of any updated Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Information

[Your Name / Company Name]
[Registered Address (if applicable)]
[Email Address]

Last updated: [Insert Date]